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Terms & Conditions
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How much does Returns On Demand (RoD) cost to use?
How does the Returns Wallet in the RoD App find my purchases?
Do I need to print out my return shipping label and affix it to my package?
Do I need to process the return on the retailer's website?
What day(s) and time(s) can I schedule my pickup for?
What information do I need to create a customer account?
What are my payment options?
I can’t find my purchases in the RoD App. Where do I find them?
How do I Sync my email account to see my purchases?
Do you read my personal emails?
Is the RoD App secure?
What if I don’t have a Gmail or Hotmail accounts
When will I get my refund?
How many items can I return at the same time?
Do I need to pack or box my items?
Can I return purchased items from any online store?
I have an oversized return. Will you accept that?
Do I need to be home at the time of my pickup?
How do I know that your driver successfully picked up my package?
I’ve changed my mind about returning an item. Can I modify my pickup request?
Will RoD pickup my donations?
Does RoD Insure my return items?
What if I miss my selected return time slot?
How will I know when my package is picked up?
How long will it take for my package to be delivered?
When can I submit an order?
How will delivery drivers contact me if there is a problem with the order?
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