FAQs | Returns on Demand

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FAQs

How much does Returns On Demand (RoD) cost to use?

How does the Returns Wallet in the RoD App find my purchases?

Do I need to print out my return shipping label and affix it to my package?

Do I need to process the return on the retailer's website?

What day(s) and time(s) can I schedule my pickup for?

What information do I need to create a customer account?

What are my payment options?

I can’t find my purchases in the RoD App. Where do I find them?

How do I Sync my email account to see my purchases?

Do you read my personal emails?

Is the RoD App secure?

What if I don’t have a Gmail or Hotmail accounts

When will I get my refund?

How many items can I return at the same time?

Do I need to pack or box my items?

Can I return purchased items from any online store?

I have an oversized return. Will you accept that?

Do I need to be home at the time of my pickup?

How do I know that your driver successfully picked up my package?

I’ve changed my mind about returning an item. Can I modify my pickup request?

Will RoD pickup my donations?

Does RoD Insure my return items?

What if I miss my selected return time slot?

How will I know when my package is picked up?

How long will it take for my package to be delivered?

When can I submit an order?

How will delivery drivers contact me if there is a problem with the order?

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